Forever Spooked Skeleton Tennis Funny Graphic Hoodie

Shipping Carriers

We partner with reputable shipping carriers to ensure timely and reliable delivery of your orders, including:

• USPS (United States Postal Service)
• DHL Express
• EMS
• Local Postal Services (depending on your region)

All orders are processed only after payment has been successfully received and confirmed.

Order Processing & Cut-Off Time

Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) on business days (Monday – Friday) will begin processing the same day.
Orders placed after 5:00 PM EST or during weekends or U.S. postal holidays will be processed on the next business day.

Estimated Delivery Time & Shipping Fees

Delivery Time = Handling Time + Transit Time

Your estimated delivery date will depend on your shipping method and location. While we do everything possible to meet expected delivery windows, please note that transit delays caused by weather, carrier issues, or high-volume periods are beyond our control.

Once your order ships, we’ll send a tracking email with a unique tracking number so you can monitor your package’s progress in real-time.
If you don’t see this email, please check your spam or junk folder before contacting us.

Personalized Orders

For customized or made-to-order items, additional time may be required to complete design and production.
Design times depend on complexity — we’ll notify you if your order requires extra processing before shipment.

Shipping Restrictions

Currently, Shoesgold only ships within the continental United States.
We do not ship to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO or military addresses
• International destinations

Order Tracking

Once your order has been dispatched, you’ll receive a shipment confirmation email containing your tracking link.

Please note:

• Tracking updates may take 3–7 days to appear after the carrier picks up your package.
• If tracking information remains unavailable, it may indicate the parcel has not yet been scanned by the carrier.
• If your order exceeds the estimated delivery window, please contact us at support@shoesgold.com so we can assist.

You can also check your order’s progress through the Order Tracking page on our website.

Incorrect or Incomplete Addresses

Please double-check your shipping address carefully before completing your purchase.

• If your address is incomplete or incorrect, it may delay your order as we’ll need to contact you for clarification.
• Shoesgold is not responsible for orders delivered to incorrect addresses or returned to sender due to inaccurate details provided at checkout.
• Returned parcels may be disposed of by our shipping partners, and replacement shipments will require an additional re-shipping fee.
• Once your parcel has left our warehouse, we cannot take responsibility for lost, stolen, or redirected packages requested directly through the carrier.

Return Overview

We recognize that returns may occasionally be necessary, whether due to sizing issues, product defects, or simply a change of preference. Our goal is to make the process smooth and fair for all customers.

If you wish to initiate a return, please contact our customer support team through our Contact Us page or email support@shoesgold.com within 180 days of delivering your order.

For faster assistance, please include the following details in your message:

• Full name on the order
• Order number
• A detailed description of the issue
• Photos clearly showing the problem (if applicable)
• Your preferred resolution — replacement or refund

Please note: We are not responsible for customer errors such as incorrect personalization, spelling mistakes, or image upload issues. We encourage customers to carefully review all details before submitting their orders.

Return Policy Details

We accept returns for non-sale items within 180 days from the delivery date.
To qualify for a return or exchange, items must:

• Be unworn, unwashed, and unused
• Have all original tags and packaging intact
• Include the sales receipt or order confirmation

Items not meeting these conditions may be denied for return or refund.

Return Shipping Costs

We want your experience to be risk-free.

✨ Return Cost: $0.00 ✨

That’s right — returns for damaged, defective, or incorrect items are completely free. We’ll cover all shipping costs for approved returns or first-time exchanges.

If you are returning an item for other reasons (such as change of preference or sizing), return shipping may be at your own expense.

Return Procedure

Once your return request has been approved by our support team, you’ll receive a confirmation email with the return address and step-by-step instructions.

1. Prepare Your Package
   • Include a printed copy of your order confirmation email.
   • Ensure the items are securely packed in their original packaging.
2. Ship the Package
   • Use your local postal service or a trusted courier.
   • Provide us with your tracking number once the item has been shipped.
3. Confirmation & Processing
   • Once we receive your return, you’ll receive an email confirmation.
   • We will inspect the returned product and notify you of the approval or denial of your refund or replacement request.

Refunds for approved returns will be issued to the original payment method used at checkout.

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or clearance items
• Customized or personalized products
• Items damaged due to improper handling or use by the customer

At Shoesgold, we aim to make your shopping experience convenient and secure. To help you complete your order with ease, we support a variety of flexible and secure payment options.

Our Accepted Payment Methods

We are pleased to offer these popular and trusted payment choices:

• Credit & Debit Cards: We accept all major cards, including Visa, Mastercard.
• PayPal: Pay quickly and securely using your PayPal account, or a card linked to it.

Your Transaction Security

To ensure the highest level of security for your transactions, we utilize industry-leading payment gateways:

• PayPal: When you select PayPal, you will be securely redirected to the PayPal website to complete your payment. PayPal uses advanced encryption technology to protect your financial information.

Important Note: To ensure your order is processed and shipped promptly, we require full payment before your order is dispatched.

Questions About Payment?

If you have any questions or need assistance with your payment, don’t hesitate to reach out! Our team is ready to help.

Email us directly at: support@shoesgold.com